Part 1. Our first experience with Havertys was the Blue Ridge Table and 4 chairs. When it was delivered and we opened it for the first time, the slide underneath was cracked. Immediately, I sent a photo and Havertys scheduled a new table to be delivered. Keep in mind this was on for quite some time because we were up to number NINE, when I pumped the brakes. You can't make this up. Literally, the table sent were a disgrace. Either they were built in a farmhouse, destroyed in transportation, or totally mishandled. We decided to keep the first one and got the slide fixed.
Part 2. We had decided to give Havertys another try. We ordered the 41" Destination Sofa in a Grey Cloth, and added 2" to the height. With that order 2 chairs and an 8 X 10 area rug. They sent a 47" sofa. Now, that wouldn't have been so bad, but the backs decline so much, you would have to mount the TV on the ceiling. One chair had to be exchange, along with the area rug because the creases/winkles in the rug never eased down. Those 3 products were reordered. The chair was delivered and it was fine as well as the rug. The sofa was reordered, and yes, another 47" sofa was delivered. I called the local store in Palm Harbor and no one answered. I took a drive over and brought a cushion with me. They were in the store, but no one believed this would happen. What they didn't know was that I brought the cushion with me. Yes, it was the 47" sofa. They reordered.
While there, I sat on the 41" sofa again and it was exactly as remembered, quite comfortable especially the back cushion. The product was reordered. Yes, again the 47" sofa was delivered. This happened either one or two more times. Finally, the 41" sofa was scheduled to be delivered and I received a call. Inadvertently, the sofa length was wrong. Instead of an 86" sofa, they had received a 96" sofa. That would be too big for the room. Again, another two months or so to wait for the product. We are heading for about a year or close to it...
Close to 8 weeks later we received a call and the sofa was complete. We arranged the delivery date, the sofa was delivered. What was odd, the back cushions were so thick and hard, roughly about 12" that they made the seat cushion or seating area look tiny. The sofa, was in, the delivery guys left and my wife sat on the sofa. With that, a huge cracking sound when she sat down. I sat down on her side and the same exact noise but because I'm heavier, it was louder. Luckily the delivery guys were still outside and they came back in. They too sat down and heard the noise. I thought it was the frame, they thought it was the springs. Either way, it couldn't be fixed.
Part 3. I took a ride to the Tampa, Dale Mabry Store. I took a look at the 41" Destination Sofa. It too was quite comfortable. I did talk to corporate and was told we could've upgraded the inserts or cushion material, something that was never offered to us. I have to say, the sofa was extremely comfortable just like the one sitting in the Palm Harbor Store. I took a video of my hand pushing on the sofa as the different cushions that you can order or upgrade didn't feel close to that of what was in the display. I sent the video to corporate and was told that someone would call me back. It was obvious that what they are showing on the 41" and 47" is not what was delivered to us and I doubt anyone else. And it's not because it was easing up because people were sitting on it. That would be pure nonsense.
Meanwhile, I was told the Regional Manager would call me. I was also told that someone from higher management would call me and absolutely no one has called my. We really liked the sofa. Is this a bait and switch on the inserts/cushions? The last time, I called the CEO of the company, Clarence Smith and left him a message. No return call, no customer service.
