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New Here ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/td-p/9667597 Feb 10, 2018 Feb 10, 2018
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Good Day
I am new to Adobe Stock. While trying to add potential images to a new library I accidentally licensed photo #156192580. Is there a way to unlicense this photo? I have not downloaded this image.
Thanks
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1 Correct answer
Adobe Employee , Feb 12, 2018 Feb 12, 2018
Sheena Kaul • Adobe Employee , Feb 12, 2018 Feb 12, 2018
Hi Maxim,
Unfortunately there is no way of unlicensing the image which has been licensed once through the Adobe Stock website.
I apologize for the experience that you've faced on our website.
I have added 1 licenses to your account which you can use for a different image.
Let me know if that helps!
Thanks,
Sheena
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Adobe Employee ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/9667598#M27686 Feb 12, 2018 Feb 12, 2018
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Hi Maxim,
Unfortunately there is no way of unlicensing the image which has been licensed once through the Adobe Stock website.
I apologize for the experience that you've faced on our website.
I have added 1 licenses to your account which you can use for a different image.
Let me know if that helps!
Thanks,
Sheena
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mn8801 AUTHOR
New Here ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/9667599#M27687 Feb 12, 2018 Feb 12, 2018
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Thank you so much Sheena! I really appreciate your help.
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Adobe Employee ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/9667600#M27688 Feb 12, 2018 Feb 12, 2018
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You are welcome!
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Explorer ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/9667601#M27689 Aug 27, 2018 Aug 27, 2018
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For a permanent, non-refundable purchase, you should have a confirmation dialog. Especially when the icon is misleading. It shows "add to cart", which is NOT the same thing.
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Adobe Employee ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/9667602#M27690 Aug 27, 2018 Aug 27, 2018
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Hi there,
Please see the response in the thread: Licensed the wrong image
Regards,
Twarita
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New Here ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/11089209#M50591 Apr 28, 2020 Apr 28, 2020
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I just had the same thing happen. I tried to add photo 277086418 to my Library but accidentally licensed it. I did not download the photo, nor do I want to use it. Please help.
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New Here ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/11015804#M49857 Mar 31, 2020 Mar 31, 2020
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Hi! I'm having the exact same problem. Wanted to add a photo to my library, but accidentaly licensed it. It's photo #259715807.
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New Here ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/11243373#M52439 Jun 26, 2020 Jun 26, 2020
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I, too, have had this same issue. Item#324811156is the one in question for me. The buttons on the thumbnail gallery are extremely problematic and without a confirmation dialogue, it's too easy to accidentally license something.
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New Here ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/11243402#M52441 Jun 26, 2020 Jun 26, 2020
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Exactly! A confirmation dialogue would probably solve this problem 99% of the time. Unfortunately, I've not received a response or a credit like others who have posted here.
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New Here ,
/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/11611854#M55815 Nov 19, 2020 Nov 19, 2020
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Same issue here. You should not be able to license without a second click. That seems like a recipe for headaches on Adobe's side. Item #297500066
I signed up two days ago, went to highlight something to show a coworker and lost a license? Something seems weird about that.
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