How to better use my product
Can I reheat meals?
Yes, indeed you can reheat food. Set the timer around 10 minutes (it depends on the food) and make sure that there is enough water in the tank.
How do I prevent staining on the juice collector?
Over time, the strong coloured natural juices from foods such as carrots and beetroot may stain the juice collector. This is normal. It may be cleaned with lemon juice straight after cooking.
Is there a right way to position the food on the baskets?
We recommend that you put the largest pieces of food, requiring the longest cooking time in the lowest basket.
Why are all the ingredients not cooked?
The ingredients are very dense and have a different cooking time: try to prolong the cooking time.
Too many ingredients are cooked together: put the larger sized ingredients and the ingredients with a longer cooking time in the lower bowl.
Try to not overload the steam bowls.
Descale your appliance.
Cut the ingredients into small pieces.
Can I still use salt/seasoning with my food?
The flavour of food is much better in a steamer and therefore any seasoning should be used sparingly.
If required, you can sprinkle it lightly on the food, or add herbs to the steam water to add flavour to your food.
Do I have to stay in the kitchen while my food is steaming?
Yes. You should never leave a small electrical appliance unattended whilst in operation. However, you do not have to watch the steamer all the time. Simply set the timer and the bell will let you know when your food is ready to eat. There are no risks of burning the food and no need to stir it.
Caution: Do not forget to put water in the tank.
What is the purpose of the juice collector?
All the juices of the steamed food are collected in the juice collector. This can be used as a basic ingredient for stocks and sauces.
What happens when the foods have different cooking times?
If the cooking times are different for the food in each of the bowls, start cooking the food that requires the most time in the lower bowl and then add the upper bowl(s) while cooking is in progress to complete the cooking cycle.
Can frozen vegetables be steamed?
All frozen vegetables can be steamed from frozen.
Can I cook Pulses in my steamer?
We only recommend using canned or precooked pulses and beans in the steamer. They should be drained and rinsed and then placed in the steamer basket. They do not need to be soaked or boiled first.
Can I steam a Christmas pudding in a steamer?
Yes, you can steam them in a steamer. They take the same time as if you were steaming/simmering in a saucepan. Just keep checking the water level and topping it up.
Can I steam a whole chicken?
Yes - if your steamer baskets have removal bases, then you will be able to remove the bases from baskets 2 and 3 and place a small whole chicken inside the lower of the steam baskets ready for steam cooking.
Can marinated meat be cooked in the steamer?
Yes, to give meat, chicken and fish a delicious moist flavour you can marinate them a few hours before steaming.
Steamed Puddings
For recipes with a long cooking time you will need to refill the water tank during the cooking period. To refill the water tank, you should use oven gloves to lift the lid and steamer basket. Carefully lift and empty any water that has collected in the juice collector, then refill the water tank using cold untreated tap water.
If I use two levels of the transparent basket, how does this affect the cooking time?
The cooking time is the same whether you use one or two levels. Please be careful to not pack food too tightly on the first level to ensure that the steam can reach the second level.
How do I cook eggs with my steamer?
You simply place the eggs in the steamer basket. The cooking time is 12 minutes for 6 hard-boiled eggs, 8 minutes for 6 soft-boiled eggs.
How should I handle the bowls when they're very hot?
Don't handle the bowls and verrines during cooking and don't touch the device when producing steam; always stop it before.
Do not move the appliance when it contains hot liquids or food.
Always use protective gloves to handle the bowls or verrines after cooking.
What should I do to add flavour to vegetables?
Try adding fresh herbs, lemon, garlic, oranges or even onion directly to the foods.
To add flavour to chicken, meat and fish made with marinades, use barbecue sauce or spice mixtures.
Should I fill the tank to the maximum level?
Yes, especially for recipes with long cooking times.
Also monitor the water level during cooking in case it needs refilling.
Which water should I use to steam cook?
Only use tap water.
What type of cling film should I use for cooking certain recipes?
Some recipes require the use of cling film for protection, to prevent condensation and protect delicate foods.
Choose a special cling film for cooking, or microwave-safe cling film.
Avoid aluminium foil which tends to increase cooking time.
How do I cook rice with my steamer?
Put the rice in the rice bowl and fill it with water.
Put the rice bowl in the steam basket or in the largest bowl and start cooking.
Maintenance and cleaning
Can I put the steam baskets, juice collector and rice bowl (depending on the model) in the dishwasher?
Yes, they are dishwasher safe but it is preferable to wash on the lowest heat setting or prewash setting.
Do I have to descale the heating element?
Yes, it must be descaled every 7 to 10 uses. To do this, simply fill the water tank with 1/3 white vinegar and 2/3 water.
Leave to act cold for 1 night.
Rinse the inside of the water tank several times with warm water.
Never use abrasive cleaning products.
When and how should I descale my steamer?
On average, we recommend descaling your appliance every 7 to 10 uses to maintain an effective flow of steam and extend the life of your appliance.
To do this, simply fill the water tank with 1/3 white vinegar and 2/3 water.
Leave to act cold for 1 night.
Rinse the inside of the water tank several times with warm water.
Never use abrasive cleaning products.
Technical support
Why is the element not heating up?
The appliance has not been descaled after 7 to 10 uses: descale it.
No steam is coming out.
[Check 1] Have you put the water in the right place?
Please put the water in the water tank with the grey part in the middle (the heater).
[Check 2] Did you put enough water in the water tank?
If there is not enough water in the water tank, it won't be able to create steam. Even if just cooking for a short time, you should ensure that the water reaches at least the top of the heater (the grey part). Even if you have put in enough water, it will take some time before it starts steaming.
[Check 3] Is the heater (grey part) dirty?
If there are minerals from the water adhered to the heater, it may not transmit heat correctly and steam may not be created. If there are changes such as discolouration of the heater - brown, black or white - or peeling of the surface, care of the heater will be necessary. Please carry out a descaling.
The turbo ring (plastic ring) does not fit onto the heater (grey part). (Some products have it integrated with the pan.)
This is working correctly. The turbo ring surrounds the heater so that the water inside is effectively heated. It is designed so that it doesn't fit flush and the water from the space in between is used to make the steam. Please make sure that the turbo ring is orientated correctly so the notch is facing down.
The surface of the heater is peeling.
The surface of the heater isn't peeling. It is probably a film that has attached itself to the surface of the heater. Carry out a descaling.
What should I do when there's not enough water in the tank during cooking?
When there's not enough water in the tank, the device no longer heats.
Fill it again up to the maximum height mark and the device will automatically restart the cooking programme.
Use gloves and be careful not to touch hot surfaces, or foods being cooked, when refilling the tank.
How do I position the grill correctly?
The bowls are equipped with detachable grills, except the drip tray which must always keep its grills.
By removing the grills, you increase the cooking zone to cook bulky foods (whole chickens, artichokes, lobster, cauliflower, broccoli, etc).
To put the grills into position:
• Keep the grill on the correct side (the clip facing down).
• Put the grill into the bowl.
• Press on the clip zone to attach the bowl.
To remove the grills, press on the top of the grill.
What should I do if my appliance is not working?
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
What should I do if the power cord of my appliance is damaged?
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
Various topics
Can I only cook vegetables in a steam cooker?
No, you can steam all types of food: meat, fish, eggs, potatoes, desserts rice, couscous etc.
If I put more than one type of vegetable in the same steamer bowl, will the flavours become mixed?
No, the advantage of steam cooking lies in the fact that the flavours of the vegetables are not transmitted to each other, even when they are mixed.
What is the cooking temperature of my steam cooker?
The steam cooker doesn't cook under pressure, it instead uses the ambient pressure.
The steam in the steam cooker is water boiling temperature, approximately 100°C.
Can I remove the lid to supervise the cooking?
Yes, but not too often, because this results in a drop in temperature and a loss of steam which can slow down the cooking.
Where can I dispose of my appliance at the end of its life span?
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
What are the guarantee conditions of my appliance?
Find more detailed information in the Guarantee section of this website.
I've just opened my new appliance and I think there is a part missing. What should I do?
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
