Pay My Bill | View Your Bill Payment Options | UPMC (2024)

You may get many types of bills from UPMC. It depends on where you received care.

We have options for paying all of your bills. Choose what works for you.

How Can I Pay My UPMC Bill?

Through your patient portal

If you have a free UPMC patient portal account, you can pay your bill there.

Select your patient portal:

Learn how to sign up for eStatements on MyUPMC (PDF).

What Forms of Payment Can I Use to Pay My UPMC Bill?

You can pay your UPMC bill with:

• Cash.
• eChecks.
• Personal checks.
• Credit or debit card (Visa, MasterCard, American Express, and Discover).

Paying your UPMC bill online

Some of our bills may look different. To pay your bill, review the images below and click the button next to the image that resembles your bill. That will take you to the correct bill payment website, where you will receive further instructions about how to pay your bill.

If you can't pay your whole balance, you can ask to set up a payment plan. To learn more about payment plans, call us at 412-864-0284 or 844-591-5949.

Paying your UPMC bill by mail

To mail a payment:

• Fill in the details we ask for on the bottom of your statement.
• Tear the bottom part off.
• Mail it to the address on the bill.

If you're paying by check, include it with your bill.

Paying your UPMC Health Plan bill

You can pay your UPMC Health Plan bill online or sign up for secure monthly autopay.

Do you have questions about your UPMC Health Plan bill?

Call844-220-4785Monday through Friday from 7 a.m. to 7 p.m. and Saturday, 8 a.m. to 3 p.m.

How to Read Your UPMC Bill

UPMC is always working to make our bills easy to read and figure out. We switched to using an easy-to-find match code for online payments.

What's on my bill?

1. Due date. When your payment is due.
2. Amount due. What you owe on this statement.
3. Paid. Amount you're paying online or with a check, money order, or credit card when you return the remit coupon.
4. Patient account number. Your billing number. (This isn't your medical record number.)
5. Transaction detail. Your charges and any past payments or adjustments.
6. Patient balance. How much you owe UPMC.
7. EZ match code for online payments. Code you can use online to pay your bill.
8. QR code quick pay. Barcode you can scan with your smart phone to pay your bill.

Learn how to read your new UPMC statement.

Make an online payment on your new UPMC statement.

Other UPMC statements

We're still working to update all statements across the system.

If you have a different UPMC statement, you may see the following terms:

1. Patient's name. Please let us know if we've misspelled your name so we can fix it. Also, we'll address the statement to the person responsible for payment (the guarantor).
2. Insurance. Your primary and secondary insurance that UPMC has on record. If not correct, please correct on the back of the statement.
3. Installment balance. The amount you still owe on your installment or payment plan prior to making a payment.
4. Balance due. The total amount due to UPMC.
5. Statement date. The date we mailed the bill.
6. Account number. Your billing number, not your medical record number. The first 9 digits are always the same but the last 4 digits change with each visit.
7. Service admit date. The date of your UPMC service.
8. Credit card. Fill in this section to pay by credit card.
9. Check. Make your check payable to the hospital you received service at. If you're not sure, make your check out to UPMC.

If you have any questions or concerns, please call 412-864-0284 or 844-591-5949.

Billing and Out-of-Pocket Payments

If you have insurance:

• UPMC will bill your insurance company for most services.

At your appointment, you may need to pay:

• Copay.
• Coinsurance.
• Deductibles.
• Deposits.

Please note: You may have to pay for a service your insurance doesn't cover. Contact your insuror to find out what they do and do not cover.

You'll need to pay the following when you get your patient bill:

• Any other amount you're responsible for.

Please note: You may get more than one bill for a service at UPMC. Bills may be from a hospital, doctor, or ambulance service.

If you get a bill and don't understand it, or you think it's not correct, call 412-864-0284 or 844-591-5949.

Hospital-based clinics

Some UPMC clinics are in our hospitals.

On your bill, you may see:

• A charge from the doctor for a service or treatment.
• A facility charge, which covers the cost of the operating room and other overhead costs.

Based on your health plan, you may have to pay the:

• Full hospital or facility bill.
• Co-insurance.
• Co-pay.

You may get separate bills for both inpatient and outpatient visits.

Call 412-864-0284 or 844-591-5949 with any questions about your UPMC bill or to set up a payment plan.

More UPMC Billing and Payment Resources

• Applying for Financial Assistance
• Billing and Collections Policy (PDF)
• Financial Assistance Application Form (PDF)
• Financial Assistance Process Policy (PDF)
• Medicare Provider Utilization and Payment Data
• Payment Options and Support (PDF)
• Plain Language Summary of Financial Assistance Policy (PDF)
• Review of Hospital Charge Description Master (CDM) Files (PDF)
• UPMC Global Care - Payment Structure
• UPMC Health Plan