Water Leak Detection Specialists | Mould & Damp Detection | Polygon Group (2024)

Returning your house to your home

At Polygon, we understand suffering a water pipe leak in your home can be extremely distressing, expensive and disruptive.

If your insurance policy does not cover ‘Trace & Access’, you’re left trying to find a company you can trust. You’re looking for experts that will provide you with the reassurance that the leaking pipe will be found and fixed as quickly as possible, with minimum disruption and cost to you.

For this level of service, look no further than Polygon. We’re an award-winning leak detection company with over 60 years of experience and expertise, and offices all across the UK.

You’ve suffered a leak – what to do next?

Whether you’re losing boiler pressure, can smell mould, have a damp patch or have received a high water bill, we can help you detect the leak and fix it as quickly as possible.

After all, the impact of leaks should never be underestimated. A 0.5mm leak could lose 20 litres of water every hour, causing considerable destruction to your property.

Detecting leaks early is just the start. The cost and disruption of locating the source can be equally considerable. If the leak isn’t obvious, a plumber may cause further damage to find it.

So don’t hesitate – speak to Polygon. Contact us by phone or online and we can talk you through what to expect to put your mind at rest. We’ll send a specialist technician to your home at the most suitable time for you. They’ll use the latest leak detection technology to locate the problem in a matter of minutes and help identify any signs of mould or dampness.

The benefits of using Polygon UK for Leak Detection

When it comes to something as important as leak detection, it’s vital to know you can trust the company you turn to. That’s where our team of specialists step in.

Polygon is a leading name in the field of trace and access. Here are some of the reasons why you should use us:

• Over 60 years of experience.We’ve been working to find and fix leaks for over half a century. Our technicians and engineers are second to none, successfully carrying out thousands of successful projects annually.
• The latest technology. We operate using a series of the most cutting-edge equipment. This includes

• Infra-red heat technology to spot a leak without disrupting the surrounding environment
• Tracer gas used to identify escaping leaks.
• Acoustic testing to detect any leaks within your pipe system. Our specialists will be able to detect and deal with the cause of a leak, without causing damage to your property.

• Nationwide coverage. No matter where you’re located, the Polygon UK team will be able to send a technician out to solve your problem. That’s because we have nationwide coverage, with 13 offices from London to Northern Ireland.

Fixing the leak - How we do it

Once the leak has been found, we can dig it up and get it fixed on the same day – minimising the stress for you. Our aim is to leave you safe in the knowledge that the leak is fixed, with the smallest disruption caused. You can also speak to us about drying any resulting damage.

In the past, the detection of water leaks would have involved walls, floors and other pipes being damaged to locate the source of the issue. Nowadays, Polygon can utilise efficient equipment that protects your assets and provides damage limitation.

We are also a trusted partner of major insurance companies, plumbers and property owners, helping thousands of people with their water leak detection worries every year.

With nationwide coverage and a team of professional engineers, Polygon is the UK’s leading water leak detection expert. With a range of equipment, everyone receives the same dedicated treatment. Every time, Polygon ensures a quick resolution that’s both cost-effective and will cause minimal disruption.

Get in touch with a member of our team if you think you have a leak in your home. Give us a call on 0330 332 2958, send an email to uk_leakdetection@polygongroup.com or reach out via our dedicated contact page.

Does your home insurance cover leak detection?

There’s a good chance your home insurance will cover the cost of finding and fixing a leak. While it’s not a guarantee, most policies include cover for “trace and access” as part of their agreement.

If this is the case, you’ll be able to claim back the costs you’ve spent on leak detection. We work with all UK insurers, which means you should have trace and access insurance cover - regardless of who you’ve taken out a policy with.

In most cases, Polygon can help you claim back the cost of the service. We’ll provide a report, which makes it easier to present a claim to your insurer, saving you time.

FAQ's

How do I know if I've got a leak?

If you suspect you have a leak within your property but are unsure of its exact location, you should turn off your internal mains water stopco*ck and then check the dial on your meter. If your meter dial is still moving, then you may have a leak within your boundary. If you turn back on your internal stopco*ck and the meter starts to move this suggests that the leaks is within your property. If the meter does not move it suggests that the leak is not related to any of your pipework and maybe an external source or waste pipe.

Can you fix a leak once you find it?

Polygon offers a repair service. Once the leak has been identified the technician will determine whether the repair is something that we can conduct at the time of the visit. In the unlikely event we cannot repair the leak, Polygon will provide a comprehensive report detailing the best course of action to remedy the issue. This can then be passed directly on to your plumber or insurer for repair.

What is Trace and Access?

Polygon offers a unique Trace & Access service, guaranteeing to find the source of a leak without causing unnecessary destruction. Our skill set enables us to carry out the work quickly and cost effectively, whilst delivering a robust service to discover and remediate the leak. The area will be made safe and secure, whilst our fully qualified engineering team undertakes all repair work required.

How do I dry my property after a leak has been repaired?

Once a leak has been repaired, it is very important that the area is properly dried. Polygon can undertake a full forced drying program using the appropriate type of dehumidifier and will issue a drying certificate upon completion. The drying is likely to be covered by your household insurance policy. If you speak with one of our advisors they can guide you through the process.